Terms & Conditions
Terms & Conditions
Tickets – Conditions of sale
- The ticket is sold by the Historic Houses Trust (HHT) or the Foundation or the Members (herein the aforesaid are referred to as "the management”) and is subject to the conditions applicable to that event and/or the venue where held.
- Tickets may not be exchanged, refunded or returned after purchase.
- The right is reserved to vary advertised programs and to add, withdraw or substitute artists/activity as necessary.
- The management reserves the right to refuse admission and in such an event will refund any admission fee paid.
- Latecomers may only be admitted at the discretion of the management at a convenient break in the program.
- The use of cameras or recording equipment is strictly forbidden unless otherwise advised by the management.
- Patrons will not be permitted to bring alcohol or smoke in the venue.
- Ticket holders enter the venue at their own risk.
- Subject to 4. above, the management shall have the right to refuse admission if the management, in its absolute discretion, considers an event to be overcrowded or at a risk of being overcrowded.
- Such other terms and conditions that the management may apply from time to time.
Tickets - Refund / Exchange policy1. Cancelled or re-scheduled performances
In the rare circumstance that an event is re-scheduled or cancelled by the HHT, the HHT will endeavour to advise customers at the earliest opportunity of this change. If an event is re-scheduled the HHT will ensure that Ticket Holder’s are entitled to entry in the re-scheduled event. If the Ticket Holder is unable to attend the new date or time of the re-scheduled event, or if the event is cancelled, the HHT will ensure that the Ticket Holder receives a full refund of the Ticket price. If the Ticket Holder cannot attend the re-scheduled event they need to notify the box office within seven days of being advised of the change.
2. Ticket Holder unable to attend
It is the Ticket Holders responsibility to attend and arrive on time for an event they’ve booked tickets for. The HHT is not required to provide an exchange option or refund where the Ticket Holder is unable or chooses not to attend the performance, arrives late and cannot be admitted, or where the Ticket Holder has been refused entry or evicted from the venue.
3. Expectations not met
If a Ticket Holder requests a refund only on the grounds that a performance has not met his or her expectations, the HHT is not required to refund the ticket price. The HHT acknowledges that in the event of any false, misleading or deceptive representation the Ticket Holder has rights under any relevant Trade Practices or Fair Trading Laws.
4. Refund & exchange processing
Ticket Holders who feel they have a valid reason to receive a refund or ticket exchange need to clearly request this in writing to the HHT (except in the instance of a cancelled event where the refund will be initiated by the HHT). If approved, the refund will be organised in the manner of payment, eg to the same credit card used or to the same cheque account originally used to purchase the tickets. If the payment was made by cash, money order or bank cheque the amount will be refunded by way of cheque made out to the Ticket Holders name. Once completed confirmation of the refund will be forwarded to the booker where possible.
(a) the Ticket Holder’s request for a refund needs to be received in writing (via email or post) clearly stating the:
Requests for a refund related to a Members event needs to be forwarded to the attention of HHT Members and requests for a refund related to other HHT events needs to be forwarded to the attention of the Box Office Administrator.
- Ticket Holders name and contact details;
- the name and date of the event;
- the ticket type and quantity;
- the booking and payment details; and
- the reason for the request
(b) the original Ticket(s) and proof of purchase may be required
(c) An administrative fee of $5 per refund will be retained from the ticket amount refunded to cover the administrative costs of processing the refund.
Please note: The above does not restrict the HHT from using its discretion in regards to individual requests for refunds or exchanges, nor does it restrict the rights of an individual under the Trade Practices Act 1974.
Tickets - Right to refuse entry / evict a Ticket Holder1. The circumstances in which the HHT may refuse entry to a Ticket Holder to a HHT property or event include, but are not limited to, any of the following:
(a) where a valid Ticket or proof of purchase cannot be produced by the Ticket Holder;
(b) where proof of their concession entitlement cannot be produced by a concession Ticket Holder;
(c) where the Ticket Holder produces a Ticket that has been obtained by illegal means or has been purchased or obtained through an unauthorised source;
(d) where a Ticket Holder has in his or her possession or refuses to surrender to the Venue anyprohibited object, article or animal that is not permitted to be brought into or used in that Venue;
(e) where a Ticket Holder refuses to undergo a physical search or a search of their possessions where the conditions of entry state that a search may be required; and
(f) where a Ticket Holder is behaving in a manner which may cause property damage or that threatens the safety of performers, other Ticket Holders, or any other persons.
(g) where the HHT, in its absolute discretion, considers that an event will be overcrowded or at the risk of being overcrowded.
2. The circumstances in which the HHT may evict a Ticket Holder from the Venue include, but are not limited to, any of the following circumstances:
(a) where a concession Ticket Holder cannot produce proof of his or her concession entitlement;
(b) where a Ticket Holder has in his or her possession or refuses to surrender any prohibited object, article or animal that is not permitted by the HHT to be brought into or used in that Venue;
(c) where a Ticket Holder is behaving in a manner which, in the opinion of the HHT, may cause property damage or that threatens the safety of performers, other Ticket Holders, or any other persons;
(d) where a Ticket Holder is behaving in a manner that, in the opinion of the HHT, interferes with other Ticket Holders’ enjoyment of the performance; and
(e) where a Ticket Holder refuses to remain in the area or seat designated on his or her Ticket.
MembershipMembership is not transferable and any unused term of a membership cannot be refunded.
CopyrightThis website comprises and contains copyrighted materials and works. The Historic Houses Trust of NSW respects the rights of artists, creators and copyright holders and every effort has been made to obtain permission to reproduce on this website. We would be grateful for any information concerning copyright of the images and we will withdraw them immediately on copyright holder’s request, if appropriate.
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No material from this website may be reproduced, broadcast, communicated or copied (other than for purposes of criticism and review; private research and study; and reporting the news, under the fair dealing exemptions as defined in the Australian Copyright Act 1968) without first obtaining permission from the Historic Houses Trust. Please contact: Rights & Permissions Officer, email@example.com
For all commercial uses of this material, including but not limited to publications, products and websites, permission to reproduce must be obtained. Fees for supplying photographic materials for commercial and personal use and for reproduction of images may apply. See Image reproduction for further information, application forms and price lists.
Where copyright permission to reproduce is required, the Historic Houses Trust will endeavour to supply contact details wherever possible. It is the responsibility of the user to obtain permission from the copyright holder or their agent before a reproduction of any work or any other content is made, or this will constitute an infringement of copyright.
Please note that many images on this site are not the property of the Historic Houses Trust and permission to reproduce must be obtained from the relevant collection or source, and copyright holder where applicable.The content of this website (or any part of it) shall not be:
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Contravention is an infringement of the Australian Copyright Act 1968
For all enquires, please contact in the first instance:
Project Officer – Rights & Permissions
Sydney Living Museums
10 Macquarie Street
Sydney NSW 2000
F +61 2 8239 2376