Sydney Living Museums (Historic Houses Trust of NSW) is committed to protecting your privacy.
We understand that our customers are concerned about the privacy, confidentiality and security of their personal information and have provided this privacy statement to demonstrate our commitment to these principals in compliance with the Privacy and Personal Information Protection Act 1998
(or PPIP Act).
When you subscribe to a Sydney Living Museums mail or email list, book or attend an event run by Sydney Living Museums , purchase tickets, merchandise, membership or make a donation with Sydney Living Museums, details that you provide may be recorded on a secure database. They will only be used to process your request or payment, send you mail from Sydney Living Museums and for statistical purposes. You can access this personal information at anytime or request removal from our database by contacting us. For contact details see the 'Further information and feedback' section of the main Sydney Living Museums' Privacy page
How and why does Sydney Living Museums collect this information?When you visit our website,
our server makes an anonymous record of your visit and may obtain the following information for statistical purposes only:
- User's server address and top level domain name
- Date and time of visit to the site
- Pages viewed and documents downloaded by the user
- Sites previously visited
- Type of browser used
- Country of origin of the user
When you visit our website and contact us by email
When you visit our website, our server logs your visit and collects anonymous data regarding your use of our website for statistical purposes only. Sydney Living Museums will not attempt to identify general users or their browsing activities unless called upon to do so by a law enforcement agency with an active warrant. If you email the general Sydney Living Museums email account your email will be safely filed for statistical and reference purposes.
When you purchase tickets, membership or products, make a donation or subscribe to an email or postal mailing list online
When you purchase tickets, membership or products, make a donation or subscribe to an email or postal mailing list on the Sydney Living Museums website we will identify your contact details, payment details and details of items purchased or donations and preferences made, in order to process and fulfil your request. Sensitive information such as your credit card details are secure while being transmitted through the Internet because Sydney Living Museums uses Secure Socket Layer (SSL) encrypted web pages. Certain data will then be stored on your database record for; fulfilling your request or transaction (such as ticketing for an event); or for reference and statistical purposes. Sydney Living Museums has implemented procedures to maximise security of your data at all times.
When you subscribe to our E•News e-bulletin
Our E•News e-bulletin is an email service designed to keep you up to date with Sydney Living Museums events, special offers and other news. You can only be added to the e-bulletin list at your request or if you give us permission to do so. Your name and email address are recorded in order for us to personalise and send the e-bulletin. We will never provide the e-bulletin list to other organisations; however, we may promote special offers from other organisations in the e-bulletin.
When you enter Lucky Door Prizes at Sydney Living Museums properties, events and festivals
When you visit Sydney Living Museums properties, events or festivals you may complete a form to enter a Lucky Door Prize. Recording your name and contact details on the form is necessary so that we can contact you if you win a prize. You will also be required to indicate if you do not wish to join our mailing list. You may also provide optional information such as your age range, how you heard about the event, your interests and how you travelled to the event. This information (with the exception of your interests) is used anonymously for statistical purposes. If you have nominated that you wish to be included on an email or mailing list, we will record your contact details, interests and event attendance in your database record. This helps us to tailor products and services to your preferences.
Receiving mail from Sydney Living Museums?
Your personal information may be used by various departments of Sydney Living Museums to post or e-mail material to you. The main department to post or e-mail material is Marketing and this is based on people’s requests, preferences, interests and past attendance or purchasing behaviour with Sydney Living Museums. Marketing conducts a quarterly mailout, and then occasional mailouts regarding special events and exhibitions. Most people find these mailouts extremely beneficial as they’re kept up to date on the latest Sydney Living Museums events, exhibitions and news.
However if you receive mail and don’t want to receive mail, you can request to have your record updated and be removed from that mailing list at any time. Please direct your request to the Marketing database manager. To fulfil this we need you to include your full name, the postal or e-mail address where the mail was directed to and a brief description of what was included.
How is personal information stored and how can I access and change my information?
When you subscribe to a Sydney Living Museums email or mailing list, book and pay for an event, purchase membership, make a donation, or purchase products online, your details are recorded on a secure database.
You have the right to access the personal information that you provide to us. You can access this information by contacting us via phone, email, fax or mail. You will need to request the type of personal information you want and the purpose for which the personal information would have been collected.
When we post mail to you, the reverse of the envelope will usually include a form that you can fax or post back to us with your correct details so they can be updated, and with an opt-out so you can request to be removed from the mailing list. Likewise if you receive our e-bulletins, you can request that your details be changed or that you be removed from the list by sending a reply email or by unsubscribing via this website
. Every e-bulletin will provide the option to unsubscribe from the e-mail list.
Sydney Living Museums will always take reasonable steps to correct information that is incomplete, inaccurate, out-of-date or misleading. You can change your personal information and subscriptions by contacting us via phone, email, fax or mail. For contact details see the 'Further information and feedback' section of the main Sydney Living Museums' Privacy page
Further information and feedback
If you have any queries regarding our privacy and security practices or wish to access or update your personal information, please contact Sydney Living Museums via:
For further information about NSW Privacy Laws, visit the Privacy NSW website